We are a team of school ICT technicians based in Redditch. We have various level of experience but we all share a common idea that ICT can make a real difference for everyone in a school, whatever their role.

"They are always professional and approachable and explain things so that the not-so-techy layman can understand." Response to our client survey, 2017

We believe in a proactive nature to our ICT support, and resolutions that are a long term fix - not a short term bodge. We work with SMT and all staff to get the right solution.

Matthew Setchell - Network Manager / SMT

Matthew Setchell
ICT Services Manager

Matt has over 11 years experience with IT in schools, working in the Primary and Secondary sectors. His job is to manage the technical overview and service delivery of IT support. He is your personal Network manager for your school if we work with you.

Matt is on the Senior Management Team at St Bede’s and also has experience of being Chair of Governors for a Worcestershire primary school.

Andrew Broad - Senior Technician

Andrew Broad
Senior Technician

Andy Broad is an experienced former network manager at a middle school, and has extensive experience from working in secondary schools in Worcestershire.

Andy often works behind the scenes on more complex technical issues - but can also regularly be found getting involved in classrooms and giving training to staff.

Andy loves cookies.

Daniel

Daniel Blunt
2nd Level Technician

Daniel has experience of primary school ICT support and now works with us supporting our first and middle schools. He has a very approachable manner, and a can do attitude which schools love.

Dan likes traveling and listening to music, preferably both at the same time.

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James Bayliss
2nd Line Technician

James joined us in April 2016, and after working as a first line, in September 2018, James was promoted to a 2nd line IT technician.

James is a trained chef - all the team have already got their orders in for summer BBQs!

Tom Squibb
Technician

 Tom comes to us with experience of working in a customer support environment, and has settled in to supporting schools very quickly as IT is his passion. 

Tom ran with the Olympic Torch in London 2012!

Lawrence Miller
Technician

Lawrence is a tall chap, who started working with us in April 2017 following a career in retail and pubs - he is a hard working ticket eating northerner.

According to Lawrence, all food is made better with Gravy.

Paul Finch
Technician

Paul joined the team in September 2018, and has come from a background of running his own business in theatre lighting support. Paul has many years experience with IT previously deploying solutions in schools.

Zak Mahamed
Technician

Zak started with us in September 2018 and is a great new member of the team, with previous experience in IT - he is ready to get into schools and help them get the most from their technology.

Jacob Finch
Technician

Joining us from a local high school having just completed his apprenticeship, Jacob joined us in August 2018. Jacob has a passion for IT and doing the sound and lighting for shows.

 

Jake Moran
Technician

Jake comes to Lourdes IT to work on his apprenticeship, as a first line support. Jake has worked in retail, and brings extensive experience is customer service which is now using alongside his passion for IT.

Edd Morgan
Technician

Edd has joined us after previously working as a TA and a HGV driver, but having a real interest in IT from a young age.

Edd is definitely team #techies now he has experienced working with us!

Paul

Paul Hims
Technician

Paul is situated at Church Hill as their onsite technician, however he is part of our team and using our systems. Paul attends our training and meetings, and regularly works on the Abbeywood site as well.

Paul enjoys off roading in his 4x4 and can occasionally be found as a Viking.