First Contact Response Rate
Fixing issues on first contact
"Super efficient. I could get on with my work straight away!"
IT Support for Schools and Academies
Friendly, helpful, pro-active support with:
IT Support for Education
Our IT Support Team are experts in providing friendly, helpful and pro-active support. We can be your entire IT team, or just help you when you need it.
Fully managed support for education
If you are looking to outsource your IT, it's important to know the benefits having an education IT focused team supporting you can bring.
Safe, secure broadband for schools
Our broadband is built by schools, for schools, it's easy and fast and includes filtering and firewalls to safeguard users with lots of added features for schools.
Expert SIMS Support
Our experienced SIMS team can help you get more from this complicated software tool. Assessment, timetabling and parent engagement made easy.
IT Audits
Do you need help seeing where your IT is? How your current kit and team perform? Our friendly team can help you, in plain English with a comprehensive overview.
Install Team
We can take the hassle out of all your install needs, including projectors, TVs and network cabling. With appointments out of hours available.
E-Safety Training
Our DSL trained experts can work with your staff, governors or parents to deliver effective E-Safety training - with pratical advice on how to keep young people safe.
IT Training & User Groups
Included for free with our SLAs, and available for non SLA clients, see what training we have on offer!
Hints, tips and updates
Follow our Twitter Account to see regular updates from our team, and curated hints and tips from relevant accounts.
Welcome to Lourdes IT
Lourdes IT provide ICT technical and management support to schools of all shapes and sizes, LA backed and academies. We are part of an existing Multi-Academy Company and not for profit. Our goal is simply to work with schools to provide ICT support which enhances teaching and learning.
From supporting your existing IT Support team to do more, to being your complete IT support team. We have got it covered.
Our experienced and highly skilled team are friendly, approachable and all enjoy meeting the challenges of ICT in schools and making a positive impact for students and staff alike. We don’t shy away from challenges. We like to say yes, and pride ourselves on helping staff and students say “wow!” – when using ICT.
We are actively looking to expand the number of schools we support. Currently, we support a range of schools across different phases. Our coverage ranges from 1 day a week to 5 days onsite a week. We started small, and have grown steadily and we have an eco-system that can expand quickly to meet schools needs.
Help your IT Technician do more for your school IT with our Strategic Support
We are proud of the service we give.
We pride ourselves on exceeding expectations, and we are accountable to our schools with surveys after every issues is fixed, and industry beating targets for our support.
See this months figures | See why your feedback matters and how we use it
Issues resolved within SLA
Doing what we said we do.
"A prompt service with a positive solution"
Positive Feedback
Since September 18
"Solved really quickly and it was something I just did not know how to do... Thank you"
Walkwood Middle School
January 2020
"Very quick response. Even through a very trivial problem, it caused some disruption to my morning. The issue with the mouse was solved very quickly. thank you."
St Bedes Catholic Middle School
December 2019
"Thanks for your helpful advice and prompt action which is very much appreciated."
Hanley Castle High School
August 2019
"Very happy with all the support we have received from Lourdes IT and thoroughly impressed with the new network they have built for us"
Webheath Academy Primary School
October 2019
"Fantastic service delivered by a courteous and friendly technician. Nothing was too much trouble as he even helped out with a problem I had connecting my laptop to my smart board."
Witton Middle School
January 2020
"Very quick response, thank you very much."
St Peters Catholic First School
November 2019
"I use the computers every day in the classroom, therefore having the computer fixed on the same day that I put the ticket in was a wow moment wow!"
Wyre Forest School
January 2020
"Speedily resolved - thanks for your help."
Meadows First School
January 2020
Jacob has been extremely patient and supportive every time I have needed help. I can use my laptop with confidence now. All GDPR risks were explained and I feel reassured. Thanks Jacob.
St Augustine's Catholic High School
Nov 2019
"Super fast response. Thanks."
"Thank you, desktop looks great"
"Thank you Edd for dealing with this issue so promptly."
View more testimonials and feedback >
Get in Touch
Find us at the office
12 The Oaks, Clews Road, Redditch B98 8LH
Enquiries
For information on our services, finance queries, training sessions administration and any other non technical enquiry please call
01527 376003 - Open 9am - 4pm
Help Desk
Help desk: 01527 359 999 - Open 8am - 5pm Monday to Friday in Term Time and 9am - 5pm in school holidays
Help Desk Portal: https://help.lourdesit.org.uk
Helpdesk Email: help@lourdesit.org.uk
Information for our users at supported Schools due to COVID-19