First Contact Response Rate
Fixing issues on first contact
"Super efficient. I could get on with my work straight away!"
IT Support for Schools and Academies
We are an independent, not for profit IT Support team for a Multi Academy Company supporting other schools and academies. Our 12 staff, and expert knowledge help Primary, Secondary and three tier schools get the most from their IT provision, with service like no business can provide.
Friendly, helpful IT support
Onsite, on the phone, consultancy - our support matches your needs. But we are all about supporting IT in Education.
We can provide your entire support team for as many days as you need, or support your existing team.
Our helpdesk supports schools when they need it, regardless of if our tech is onsite or not.
Expert SIMS Support
Our experienced SIMS team can help you get more from this complicated software tool. Assessment, timetabling and parent engagement made easy.
We also know what works well to enhance SIMS, with experience of class charts, ePraise, Tasc Software, Parent Mail, Parent Pay, Intouch, Insight, MyConcern and hundreds more applications.
Safe, secure broadband for schools
Our broadband is built by schools, for schools, it's easy and fast and includes filtering and firewalls to safeguard users.
Our broadband solutions can provide high quality connections to enable systems like Office365 and GSuite to really take off at your establishment, at all times ensuring that people only see what is safe for them to see, and costs are kept to a minimum with expert support when you need it.
Welcome to Lourdes IT Support
Lourdes IT provide ICT technical and management support to schools of all shapes and sizes, LA backed and academies. We are part of an existing Multi-Academy Company and not for profit. Our goal is simply to work with schools to provide ICT support which enhances teaching and learning.
From supporting your existing IT Support team to do more, to being your complete IT support team. We have got it covered.
Our experienced and highly skilled team are friendly, approachable and all enjoy meeting the challenges of ICT in schools and making a positive impact for students and staff alike. We don’t shy away from challenges. We like to say yes, and pride ourselves on helping staff and students say “wow!” – when using ICT.
We are actively looking to expand the number of schools we support. Currently, we support a range of schools across different phases. Our coverage ranges from 1 day a week to 5 days onsite a week. We started small, and have grown steadily and we have an eco-system that can expand quickly to meet schools needs.
“Lourdes IT has revolutionised tech support in the school. We had a defunct system which wasn’t working, nor was it overhauled or even maintained. Lourdes have turned this around in an amazingly short space of time and I always feel they work like Trojans. It is so reassuring to know that any problem, no matter what size, is dealt with efficiently thus taking the stress out of teaching with technology. Even if something goes wrong during a lesson, if they’re in school, they’re happy to bob down to the classroom and resolve it there and then. They are worth their weight in gold. Thanks guys, and gals.” Response to our 2018 survey
Help your IT Technician do more for your school IT with our third line support
We are proud of the service we give.
We pride ourselves on exceeding expectations, and we are accountable to our schools with surveys after every issues is fixed, and industry beating targets for our support.
Issues resolved within SLA
Doing what we said we do.
"A prompt service with a positive solution"
Positive Feedback
Since September 18
"Solved really quickly and it was something I just did not know how to do... Thank you"