Support: 01527 359999 | General Enquiries: 01527 376003 | Help Desk | Status Page

Managed IT Support for Schools & Trusts

Onsite support to your schedule, a help desk open early to late, and emergency visits when required mean we deliver the best support to our schools.

Cloud Support & Backups

Looking to move to the cloud? Adopt a new platform? We can take away the stress. We are experts in Office365 and Google Workspace

Broadband

Built for Education, with safety, security and reliability built in from day one, simple and affordable. Safe and Secure with support directly from Lourdes IT.

Hello, welcome to Lourdes IT.

Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.

Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.

Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support. 

We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!

As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education. 

Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.

If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.

Managed Service Provision

Many schools worry about moving to a managed service provider like Lourdes IT , whether moving from a long term provider, or your own IT team – we enhance your support provision, by providing everything you already get, and lots more. 

You don’t loose control of the support you need.

All the good

  • Access to a large team of experts in a range of fields
  • Cover for sickness and holidays
  • Comprehensive help desk availability
  • Emergency onsite support
  • Training sessions
  • Wide ranging experience of a range of schools
  • Procurement services
  • Project Management, IT Operations Manager, Customer Support.
  • Easy to budget for support.
  • Strict SLA Targets and reporting of support provided
  • Shared knowledge means pro-active resolutions before issues arise.

Without the bad

  • No training or CPD costs for your IT staff
  • No HR responsibilities
  • No holiday or sickness to cover
  • No line management
  • No additional costs for extra support
  • No delays to projects due to everyday support needs
  • Reduction in additional SLA costs.
  • Request more support when you need it.
  • No jargon!

Schools working together.

Collaboration with a growing community of supported schools.

Working across Worcestershire, Warwickshire, Herefordshire and beyond our customers benefit from local support that understands local needs.

No matter the size or type of Education establishment you are part of, you can benefit from our combined purchasing power, experience, and solutions by joining our community.

We regularly engage with our schools on how we can improve our services, and how we can work together to resolve shared challenges.

We are not for profit by design.

As part of the Our Lady of Lourdes Catholic Multi Academy, we work with schools from the Local Authority, Academies or entire Trusts for their benefit.

Safe & Secure.

Safeguarding is central to everything we do.

Keeping your students and staff safe and data secure when using IT is more important then ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools. 

Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within out team. Our staff are recruited using Safer Recruitment Policies, and enhanced DBS checked.

Teaching & Learning

Training included, for staff, students, parents!

We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite.

Our team are highly trained, and are able to confidently engage users with relevant training.

We also host a variety of inclusive user groups and events so you can network with other professionals.

Real feedback.

We pride ourselves on delivering friendly, helpful and pro-active support to our schools. We regularly check in with our contacts at schools to ensure everything is going okay. We have a dedicated School Champion, who liaises with schools as a non technical contact. 

After every ticket, staff get the opportunity to provide feedback directly on their experience.

Help Desk Feedback - April 2021
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"Superb service thank you!"
Help Desk Feedback - April 2021
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"Less than 2min response!"
Help Desk Feedback - April 2021
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"Brilliant support as always when Timetabling with Matt"
Help Desk Feedback - April 2021
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"Brilliant fast service thanks George"
Help Desk Feedback - April 2021
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"Very prompt fix today - thank you. "
Help Desk Feedback - April 2021
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"Once again a really prompt response."
Help Desk Feedback - April 2021
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"Very fast response with the information requested. Many thanks!"
Help Desk Feedback - April 2021
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"Thank you - great service as usual!"
Help Desk Feedback - April 2021
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"Thanks for all your support it making this possible for the parents to watch."
Help Desk Feedback - April 2021
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"Excellent Edd, thank you for your help.."
Help Desk Feedback - April 2021
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"Done as soon as logged"
Help Desk Feedback - April 2021
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"You've got a great team, Happy Easter!"
Help Desk Feedback - April 2021
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"Really prompt arrival to my classroom to support once again"
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News and Updates

Upcoming Training and Groups.

Strategic Customer Panel For those who have expressed to join our Strategic customer panel a reminder that the next meeting is on Thursday 10th June 2021, 1.30pm to 3pm – Teams invite to follow. Our

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School Census on 20th May

To all SIMS users. Please be aware that the Summer Census is on 20th May.  This census requires SIMS version 7.198. Please can you check your SIMS version is on v7.198 by selecting Help on

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Data Dashboard now supports Arbor!

Lourdes IT are excited to announce that our PowerBI School Data Dashboard is now compatible with the fantastic Arbor.

The Dashboard pulls data live from Arbor, and displays key information for you to share with governors and leadership teams, or display on information screens where suitable.

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Launching Office365 Backup

Our team have been working with our schools to ensure they are backing up the data they have moved into Office365 during the pandemic, and we are therefore please to announce the launch of our

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Alcester Academy Project Success

Lourdes IT completed their latest project over the Easter holidays, working with Alcester Academy to migrate to a new network. The project, led by our project team leader Dan Blunt – involved rebuilding servers, deploying

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Christmas/New Year Opening Times

Below are the opening times for our help desk during the festive holiday, these are the times when our helpdesk phones will be answered and tickets resolved, our help desk will be running on reduced

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