Onsite & Help Desk Support
- Onsite Support
- Full year Help desk
- Training & CPD Included
- Project Work Included
- Help Desk 7:30am - 5pm
Welcome to Lourdes IT.
Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.
Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.
Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support.
We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!
As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education.
Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.
If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.
I am super impressed with Lourdes IT and everything they have done for us. Through the school closure and prior they have gone above and beyond. Their staff have been so helpful and professional throughout.
We have worked with Lourdes closely over the last few months. Frankly, the support from Lourdes has completely underpinned the exceptional distance learning offer that we have been able to provide to our students. I have found the whole organisation to be efficient and extremely well organised. They resolve issues in a swift and professional manner in order to enable teaching and learning to continue with the school. I'm excited to be working with Lourdes in terms of the future of IT within the school .
I just wanted to pass on my appreciation for all that you and your team have done over the last few weeks providing advice, structure and framework within which the school can operate.
Lourdes offer an extremely professional and personable Service to us. The technicians are very knowledgable and solution driven. No job is too big, no request too small. Their responses are efficient and there is always someone available to chat. The remote access is a great feature for fixing things on the spot! We enjoy a very positive and rewarding relationship with a Lourdes who are a great asset to our school business.
Lourdes IT have been amazing during the whole COVID 19 situation. They have always been there to support at a time when we have never had as many school staff, pupils and parents accessing our school systems. They have been positive, efficient and proactive in resolving any issues that we have had. Thanks and well done Lourdes IT!
What can I say about Lourdes. They have been superstars when it comes to supporting our school. Through their professional manner, their quick response times and their brilliant positive attitude to help any ICT based situation, I have nothing but positive things to say. Thank you Lourdes for providing us with a strong ICT base to enable us to provide our pupils with first class teaching learning.
Our transition to Lourdes has been seamless this year and the support offered by both the on-site technicians and helpdesk amazing. Our experiences during lockdown would have been very different without the support you had given us to upgrade our hardware & also to begin using Office365 more efficiently. We look forward to successfully launching the Pupil Device Scheme with our older children in September. Thank you all.
Lourdes IT have been nothing but outstanding during the difficult times we have faced the past few months. Supporting staff, students and parents whilst continuing to move forward with new projects. It's a pleasure to work with a team that you have complete confidence in and that are always friendly and proactive.
Matt and the team are amazing. They work tirelessly to ensure the day to day running of our school is not hindered by technology. There are no challenges, big or small that they won't attempt to solve and there is always a friendly voice at the end of the phone. During this recent period of huge uncertainty, they have continued to be there for us; remotely, in person and by telephone and the service is always excellent. Thank you 🙂
I also wanted to say how impressed our staff have been with your team this week. It’s been a pleasure to have them around and the faith that everyone has that our issues we’re experiencing with our IT will be sorted. The level of disruption we’ve been experiencing would normally have my staff ‘knocking my door down’, whereas they have complete faith that your team care and will help to get the issues resolved.
I logged my initial issue at 09:03 yesterday and Justin replied at 09:05. The issue was then completely resolved by Dan this morning. I am very impressed by both with the speed of resolution and explanation provided. Thank you.
Lourdes IT have been instrumental in allowing us to bring our ICT strategy to life and as a result to realise significant savings through implementation of both hardware and software as well as management of procurement and purchasing
We have found Lourdes IT to be supportive, reliable and approachable Since having them manage our school’s IT system our problems have reduced significantly. Whenever we do have an issue, it is dealt with efficiently, quickly and effectively!
The teachers at BMS are delighted with the IT resources and support they receive to enable them to deliver the curriculum
Moving to Lourdes IT was a seamless transition. I have confidence our ICT will run smoothly on a daily basis, I no longer worry about ICT issues as I know any problems will be sorted immediately.
Lourdes IT are a supportive, knowledgeable, professional and very friendly team
Technicians are always polite and try to help ASAP. My IT knowledge is limited but they are patient and usually understand my problems or requests! I know you've been extremely busy since COVID lockdown and migration to O365 so sometimes there has been a delay in response times but in the main an efficient service.
Lourdes IT staff are always approachable, friendly and supportive. Nothing is too much for them. Matt and his team have been absolutely amazing throughout COVID supporting both staff, students and parents. Thank you all for everything you have done and continue to do.
It is often glossed-over that supply teachers need full and immediate communication to operate effectively. Lack of IT access and support is instantly problematic and frustrating and allows so much of the school's previous good work to slip through the net. Ridgeway Academy and Lourdes were great from the get-go and any queries I've had were dealt with through the logging/messaging system.
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Take a look at what we do!
Bespoke solutions for Education, schools, trusts, academies and more!
IT Support for Education
Lourdes IT know to deliver amazing support to schools, we need to work with you and understand your unique needs.
Student Device Scheme
Find out about how your school can offer a zero risk 1-1 scheme to students, supported by Lourdes IT
Office 365 Experts
Our team love Office365, supporting schools moving to the cloud and taking advantage of all it has to offer.
Why outsource your support?
If you are looking to outsource your IT, it's important to know the benefits having an education IT focused team supporting you can bring.
Safe, secure broadband for schools
Our broadband is built by schools, for schools, it's easy and fast and includes filtering and firewalls to safeguard users with lots of added features for schools.
IT Audits
Do you need help seeing where your IT is? How your current kit and team perform? Our friendly team can help you, in plain English with a comprehensive overview.
Install Team
We can take the hassle out of all your install needs, including projectors, TVs and network cabling. With appointments out of hours available.
IT Training & User Groups
Included for free with our SLAs, and available for non SLA clients, see what training we have on offer!
GSuite Experts
Moving to GSuite for Education, or a current user - we are experts in getting the most from the cloud for schools.
Simple Solutions for Education
Our solutions include many things that others charge extra for, including all training, all project works, procurement support and lots more.
Our Onsite and Help Desk solution includes everything you need to access our IT Support - onsite support for as many or as few days you require, and access to our help desk from 7:30am - 5pm in term time (8am - 5pm) in holidays. All the CPD you need, and all training we provide (onsite, remotely and at our offices) included. As well as all project works.
Our Strategic Support is for those that have exisiting IT Support teams and require backup support and strategic guidance.
Strategic Support
- Strategic Support
- Escalation For exisiting teams
- Project Management
- Leadership Support
Looking to leave your support providers?
Feedback from our schools
We are always striving to give amazing support - here is some of our latest feedback!
Headteacher - Alcester Academy
WE LOVE LOURDES. You're all amazing!
Teacher - Wyre Forest School
Always very quick to respond to queries and always able to resolve issues with little fuss and in a way that I am able to understand.
SBM - Witton Middle School
Thank you, such efficiency.
Deputy Headteacher - Meadows First School
Thank you - very prompt service and no problem is too great an issue - cheerful and friendly !
TA -Birchensale Middle School (April 2020)
Wonderful, helpful and fast service - as usual. Thank you Tom...the best ICT Technician the school ever had.
Principal - St Augustines Catholic High School
I just wanted to pass on my appreciation for all that you and your team have done over the last few weeks providing advice, structure and framework within which the school can operate.
Assistant Principal - St Bede's Catholic Middle School
Amazing support on this ticket! Not only to get it done but to be so clear on how to go about it and constant communication throughout! Thank you
IT Co-ordinator - Crown Meadow First School
Great Support from Jake, and from all of you guys with us setting up Teams, it has been a huge learning curve and you guys have been a great support Jake has been bombarded with questions and helped out every time.
Teacher - Walkword Church of England Middle
Jack was friendly and very knowledgeable. As a non IT expert he didn't make me feel anxious or nervous about my lack of knowledge . He even used words that I understood ! My issues with my home lap have now been rectified and I'm happy I can now complete work using the remote desk top. Thanks Jack :)
Get in Touch
Find us at the office
12 The Oaks, Clews Road, Redditch B98 8LH
Enquiries
For information on our services, finance queries, training sessions administration and any other non technical enquiry please call
01527 376003 - Open 9am - 4pm
Help Desk
Help desk: 01527 359 999 - Open 8am - 5pm Monday to Friday in Term Time and 9am - 5pm in school holidays
Help Desk Portal: https://help.lourdesit.org.uk
Helpdesk Email: help@lourdesit.org.uk
