Friendly, helpful, proactive IT Support for Education.
We are independent experts in delivering operational IT support and strategic advice to Schools and Multi-Academies.
Lourdes IT are uniquely placed to support Schools and Trusts to take control of their IT Support & Strategy
Our ethos is to be friendly, helpful and proactive in all we do. By delivering personalised IT Support and Strategic Guidance to schools and trusts, we are ensuring that IT is taken care of, and schools can focus on using technology to engage learners and reduce workload.
Outsourcing your IT Support, or even just getting external advice and support can be a big step, but you can be sure that our team are eager to help and put your mind at ease, and we are proud that our growing customer bases will agree that our support works.
If you need any help or advice or want to find out more – feel free to contact us for a friendly chat.
Our support provides visits on a schedule to meet your needs (with the added benefit of included emergency call outs, and Ofsted visit cover)
Additionally your staff, students, governors and parents get access to our Help Desk team 47.5 hours per week in term time and in school holidays, where we can fix a wide range of issues.
Our Help Desk system lets your staff easily log requests, view current and past requests, search our knowledgebase, use live chat as well as letting leadership view an overview for the entire school’s requests.
For schools or trusts who require support for existing IT staff and strategic support
With our wide experience supporting a range of schools at different phases, special schools and entire Multi-Academy trusts – our experience cannot be matched.
If your existing IT team need an escalation point for when they get stuck, or you would like strategic and management support to ensure your IT Support is doing the best it can at your school – our team can provide our experience and knowledge to help.
Whether your requirements are long or short term – we can offer a bespoke package to assist. We can also offer an initial audit so that leadership can see where you are, and where you can go.
IT Support is not just about fixing issues, but predicting and preventing them from occurring.
It’s also about pushing forward with new technology, and of course, understanding what is coming up that could enhance teaching and learning, reduce staff workload and save schools money.
As standard with our support, you will have the chance to attend events, and have us attend onsite meetings to provide enhanced strategic support.
Safeguarding is central to everything we do.
Keeping your students and staff safe and data secure when using IT is more important than ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools.
Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within our team.
Our staff are recruited using Safer Recruitment Policies and enhanced DBS checked.
Training included, for staff, students, parents!
We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite ore remotely.
Our team are highly trained and can confidently engage users with relevant training.We also host a variety of inclusive user groups and events so you can network with other professionals.
All of these are included in your SLA cost – including training on TED days or twilight sessions.