Onsite support to your schedule, a help desk open early to late, and emergency visits when required mean we deliver the best support to our schools.
Looking to move to the cloud? Adopt a new platform? We can take away the stress. We are experts in Office365 and Google Workspace
Built for Education, with safety, security and reliability built in from day one, simple and affordable. Safe and Secure with support directly from Lourdes IT.
Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.
Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.
Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support.
We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!
As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education.
Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.
If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.
Many schools worry about moving to a managed service provider like Lourdes IT , whether moving from a long term provider, or your own IT team – we enhance your support provision, by providing everything you already get, and lots more.
You don’t loose control of the support you need.
Collaboration with a growing community of supported schools.
Working across Worcestershire, Warwickshire, Herefordshire and beyond our customers benefit from local support that understands local needs.
No matter the size or type of Education establishment you are part of, you can benefit from our combined purchasing power, experience, and solutions by joining our community.
We regularly engage with our schools on how we can improve our services, and how we can work together to resolve shared challenges.
We are not for profit by design.
As part of the Our Lady of Lourdes Catholic Multi Academy, we work with schools from the Local Authority, Academies or entire Trusts for their benefit.
Safeguarding is central to everything we do.
Keeping your students and staff safe and data secure when using IT is more important then ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools.
Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within out team. Our staff are recruited using Safer Recruitment Policies, and enhanced DBS checked.
Training included, for staff, students, parents!
We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite.
Our team are highly trained, and are able to confidently engage users with relevant training.
We also host a variety of inclusive user groups and events so you can network with other professionals.
We pride ourselves on delivering friendly, helpful and pro-active support to our schools. We regularly check in with our contacts at schools to ensure everything is going okay. We have a dedicated School Champion, who liaises with schools as a non technical contact.
After every ticket, staff get the opportunity to provide feedback directly on their experience.
Strategic Customer Panel For those who have expressed to join our Strategic customer panel a reminder that the next meeting is on Thursday 10th June 2021, 1.30pm to 3pm – Teams invite to follow. Our
To all SIMS users. Please be aware that the Summer Census is on 20th May. This census requires SIMS version 7.198. Please can you check your SIMS version is on v7.198 by selecting Help on
Lourdes IT are excited to announce that our PowerBI School Data Dashboard is now compatible with the fantastic Arbor.
The Dashboard pulls data live from Arbor, and displays key information for you to share with governors and leadership teams, or display on information screens where suitable.
Our team have been working with our schools to ensure they are backing up the data they have moved into Office365 during the pandemic, and we are therefore please to announce the launch of our
Lourdes IT completed their latest project over the Easter holidays, working with Alcester Academy to migrate to a new network. The project, led by our project team leader Dan Blunt – involved rebuilding servers, deploying
Below are the opening times for our help desk during the festive holiday, these are the times when our helpdesk phones will be answered and tickets resolved, our help desk will be running on reduced
