Onsite & Help Desk Support
- Onsite Support
- Full year Help desk
- Training & CPD Included
- Project Work Included
- Help Desk 7:30am - 5pm
Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.
Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.
Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support.
We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!
As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education.
Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.
If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.
Lourdes IT know to deliver amazing support to schools, we need to work with you and understand your unique needs.
Find out about how your school can offer a zero risk 1-1 scheme to students, supported by Lourdes IT
Our team love Office365, supporting schools moving to the cloud and taking advantage of all it has to offer.
If you are looking to outsource your IT, it's important to know the benefits having an education IT focused team supporting you can bring.
Our broadband is built by schools, for schools, it's easy and fast and includes filtering and firewalls to safeguard users with lots of added features for schools.
Do you need help seeing where your IT is? How your current kit and team perform? Our friendly team can help you, in plain English with a comprehensive overview.
We can take the hassle out of all your install needs, including projectors, TVs and network cabling. With appointments out of hours available.
Included for free with our SLAs, and available for non SLA clients, see what training we have on offer!
Moving to GSuite for Education, or a current user - we are experts in getting the most from the cloud for schools.
Our solutions include many things that others charge extra for, including all training, all project works, procurement support and lots more.
Our Onsite and Help Desk solution includes everything you need to access our IT Support - onsite support for as many or as few days you require, and access to our help desk from 7:30am - 5pm in term time (8am - 5pm) in holidays. All the CPD you need, and all training we provide (onsite, remotely and at our offices) included. As well as all project works.
Our Strategic Support is for those that have exisiting IT Support teams and require backup support and strategic guidance.
WE LOVE LOURDES. You're all amazing!
Always very quick to respond to queries and always able to resolve issues with little fuss and in a way that I am able to understand.
Thank you, such efficiency.
Thank you - very prompt service and no problem is too great an issue - cheerful and friendly !
Wonderful, helpful and fast service - as usual. Thank you Tom...the best ICT Technician the school ever had.
I just wanted to pass on my appreciation for all that you and your team have done over the last few weeks providing advice, structure and framework within which the school can operate.
Amazing support on this ticket! Not only to get it done but to be so clear on how to go about it and constant communication throughout! Thank you
Great Support from Jake, and from all of you guys with us setting up Teams, it has been a huge learning curve and you guys have been a great support Jake has been bombarded with questions and helped out every time.
Jack was friendly and very knowledgeable. As a non IT expert he didn't make me feel anxious or nervous about my lack of knowledge . He even used words that I understood ! My issues with my home lap have now been rectified and I'm happy I can now complete work using the remote desk top. Thanks Jack :)
12 The Oaks, Clews Road, Redditch B98 8LH
01527 376003 - Open 9am - 4pm