Onsite & Help Desk Support
- Onsite Support
- Full year Help desk
- Training & CPD Included
- Project Work Included*
- Help Desk 7:30am - 5pm
Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.
Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.
Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support.
We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!
As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education.
Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.
If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.
I am super impressed with Lourdes IT and everything they have done for us. Through the school closure and prior they have gone above and beyond. Their staff have been so helpful and professional throughout.
I am super impressed with Lourdes IT and everything they have done for us. Through the school closure and prior they have gone above and beyond. Their staff have been so helpful and professional throughout.
Jay has been amazing today, he has stayed this evening until 6.15pm to help us with parents evening. Definitely, above and beyond!
I am super impressed with Lourdes IT and everything they have done for us. Through the school closure and prior they have gone above and beyond. Their staff have been so helpful and professional throughout.
We have worked with Lourdes closely over the last few months. Frankly, the support from Lourdes has completely underpinned the exceptional distance learning offer that we have been able to provide to our students. I have found the whole organisation to be efficient and extremely well organised. They resolve issues in a swift and professional manner in order to enable teaching and learning to continue with the school. I'm excited to be working with Lourdes in terms of the future of IT within the school .
I just wanted to pass on my appreciation for all that you and your team have done over the last few weeks providing advice, structure and framework within which the school can operate.
I wish to express my thanks to your team member for her patience, as well as for the team’s previous work on building the server protocols that allowed prompt recommencement of service following a power outage.
Lourdes offer an extremely professional and personable Service to us. The technicians are very knowledgable and solution driven. No job is too big, no request too small. Their responses are efficient and there is always someone available to chat. The remote access is a great feature for fixing things on the spot! We enjoy a very positive and rewarding relationship with a Lourdes who are a great asset to our school business.
Lourdes IT have been amazing during the whole COVID 19 situation. They have always been there to support at a time when we have never had as many school staff, pupils and parents accessing our school systems. They have been positive, efficient and proactive in resolving any issues that we have had. Thanks and well done Lourdes IT!
What can I say about Lourdes. They have been superstars when it comes to supporting our school. Through their professional manner, their quick response times and their brilliant positive attitude to help any ICT based situation, I have nothing but positive things to say. Thank you Lourdes for providing us with a strong ICT base to enable us to provide our pupils with first class teaching learning.
Our transition to Lourdes has been seamless this year and the support offered by both the on-site technicians and helpdesk amazing. Our experiences during lockdown would have been very different without the support you had given us to upgrade our hardware & also to begin using Office365 more efficiently. We look forward to successfully launching the Pupil Device Scheme with our older children in September. Thank you all.
Lourdes IT have been nothing but outstanding during the difficult times we have faced the past few months. Supporting staff, students and parents whilst continuing to move forward with new projects. It's a pleasure to work with a team that you have complete confidence in and that are always friendly and proactive.
Matt and the team are amazing. They work tirelessly to ensure the day to day running of our school is not hindered by technology. There are no challenges, big or small that they won't attempt to solve and there is always a friendly voice at the end of the phone. During this recent period of huge uncertainty, they have continued to be there for us; remotely, in person and by telephone and the service is always excellent. Thank you 🙂
I also wanted to say how impressed our staff have been with your team this week. It’s been a pleasure to have them around and the faith that everyone has that our issues we’re experiencing with our IT will be sorted. The level of disruption we’ve been experiencing would normally have my staff ‘knocking my door down’, whereas they have complete faith that your team care and will help to get the issues resolved.
I logged my initial issue at 09:03 yesterday and Justin replied at 09:05. The issue was then completely resolved by Dan this morning. I am very impressed by both with the speed of resolution and explanation provided. Thank you.
Lourdes IT have been instrumental in allowing us to bring our ICT strategy to life and as a result to realise significant savings through implementation of both hardware and software as well as management of procurement and purchasing
We have found Lourdes IT to be supportive, reliable and approachable Since having them manage our school’s IT system our problems have reduced significantly. Whenever we do have an issue, it is dealt with efficiently, quickly and effectively!
The teachers at BMS are delighted with the IT resources and support they receive to enable them to deliver the curriculum
Moving to Lourdes IT was a seamless transition. I have confidence our ICT will run smoothly on a daily basis, I no longer worry about ICT issues as I know any problems will be sorted immediately.
Lourdes IT are a supportive, knowledgeable, professional and very friendly team
Technicians are always polite and try to help ASAP. My IT knowledge is limited but they are patient and usually understand my problems or requests! I know you've been extremely busy since COVID lockdown and migration to O365 so sometimes there has been a delay in response times but in the main an efficient service.
Lourdes IT staff are always approachable, friendly and supportive. Nothing is too much for them. Matt and his team have been absolutely amazing throughout COVID supporting both staff, students and parents. Thank you all for everything you have done and continue to do.
It is often glossed-over that supply teachers need full and immediate communication to operate effectively. Lack of IT access and support is instantly problematic and frustrating and allows so much of the school's previous good work to slip through the net. Ridgeway Academy and Lourdes were great from the get-go and any queries I've had were dealt with through the logging/messaging system.
Our community of supported schools
Looking to leave your support providers?
Take a look at what we do!
Bespoke solutions for Education, schools, trusts, academies and more!
IT Support for Education
Simply providing the IT Support you need onsite, via the phone, email or online chat.
Student Device Scheme
Find out about how your school can offer a zero risk 1-1 scheme to students, supported by Lourdes IT
Office 365 & GSuite Experts
Our experienced team know these online platforms inside out to help you take advantage
Broadband Connectivity
Broadband with safeguarding tools built in to keep everyone safe and costs low.
IT Staffing & Network Audits
Understand what you have, and have not got. Including software, hardware and staffing.
School Data Dashboards
Powered by Microsoft PowerBI - have instant access anywhere to your MIS Data.
Simple Solutions for Education
Our solutions include many things that others charge extra for, including all training, all project works, procurement support and lots more.
Our Onsite and Help Desk solution includes everything you need to access our IT Support - onsite support for as many or as few days you require, and access to our help desk from 7:30am - 5pm in term time (8am - 5pm) in holidays. All the CPD you need, and all training we provide (onsite, remotely and at our offices) included. As well as all project works.
Our Strategic Support is for those that have exisiting IT Support teams and require backup support and strategic guidance.
Core Support
- Strategic Support
- Escalation For exisiting teams
- Project Management
- Leadership Support
Feedback from our schools
We are always striving to give amazing support - here is some of our latest feedback!
Headteacher - Alcester Academy
WE LOVE LOURDES. You're all amazing!
Teacher - Wyre Forest School
Always very quick to respond to queries and always able to resolve issues with little fuss and in a way that I am able to understand.
Deputy Headteacher - Meadows First School
Thank you - very prompt service and no problem is too great an issue - cheerful and friendly !
Executive Head - St Bede's
Came into the office, with a Mask used his excellent knowledge to give me a quick fix to a real frustration.
Teacher - Witton
Always fantastic at sorting my many issues. Big thanks to Tom for going above and beyond all the time!
ICT Co-ordinator - St Thomas More
Thanks Mark for all you have done for me today!!
