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Friendly, helpful, pro-active IT Support for Education.

We are not for profit, independent experts in delivering IT support and strategic advice to Schools and Multi-Academies.

Hello, welcome to Lourdes IT.

Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.

Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.

Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support. 

We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!

As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education. 

Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.

If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.

Managed IT Support for Schools & Trusts

Onsite support to your schedule, a help desk open early to late, and emergency visits when required mean we deliver the best support to our schools.

Moving to the cloud

Looking to move to the cloud? Adopt a new platform? We can take away the stress. We are experts in Office365 and Google Workspace

Broadband

Built for Education, with safety, security and reliability built in from day one, simple and affordable. Safe and Secure with support directly from Lourdes IT.

Managed Service Provision

Many schools worry about moving to a managed service provider like Lourdes IT , whether moving from a long term provider, or your own IT team – we enhance your support provision, by providing everything you already get, and lots more. 

You don’t loose control of the support you need.

All the good

  • Access to a large team of experts in a range of fields
  • Cover for sickness and holidays
  • Comprehensive help desk availability
  • Emergency onsite support
  • Training sessions
  • Wide ranging experience of a range of schools
  • Procurement services
  • Project Management, IT Operations Manager, Customer Support.
  • Easy to budget for support.
  • Strict SLA Targets and reporting of support provided
  • Shared knowledge means pro-active resolutions before issues arise.

Without the bad

  • No training or CPD costs for your IT staff
  • No HR responsibilities
  • No holiday or sickness to cover
  • No line management
  • No additional costs for extra support
  • No delays to projects due to everyday support needs
  • Reduction in additional SLA costs.
  • Request more support when you need it.
  • No jargon!

Schools working together.

Collaboration with a growing community of supported schools.

Working across Worcestershire, Warwickshire, Herefordshire and beyond our customers benefit from local support that understands local needs.

No matter the size or type of Education establishment you are part of, you can benefit from our combined purchasing power, experience, and solutions by joining our community.

We regularly engage with our schools on how we can improve our services, and how we can work together to resolve shared challenges.

We are not for profit by design.

As part of the Our Lady of Lourdes Catholic Multi Academy, we work with schools from the Local Authority, Academies or entire Trusts for their benefit.

Safe & Secure.

Safeguarding is central to everything we do.

Keeping your students and staff safe and data secure when using IT is more important then ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools. 

Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within out team. Our staff are recruited using Safer Recruitment Policies, and enhanced DBS checked.

Teaching & Learning

Training included, for staff, students, parents!

We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite.

Our team are highly trained, and are able to confidently engage users with relevant training.

We also host a variety of inclusive user groups and events so you can network with other professionals.

News and Updates

Summer 2021 User Forum Event

Virtual User Forum – Monday 21st 4-5pm Our termly User Forum is back! And we cannot wait to virtually see as many of you as possible. Agenda 4pm – Start & Introductions4:05 – Lourdes IT

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May 2021 Half Term Opening Hours

Week beginning the 31st May is half term for the schools we support, and as such our helpdesk will revert to our holiday opening hours. However, you can log tickets via email or the help

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New Procurement Service Launching

We work with our schools to secure the best kit, at the best prices. From servers to projector lamps, toners to laptops – we understand what schools need. We already provide our schools with the

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Whole Team MIE Success

The Microsoft Innovative Educator scheme is designed to help engage teachers with the Office365 ecosystem, showing how tools can make an impact in the classroom. During a recent training day in the Easter holidays, the

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We are Arbor Accredited!

Lourdes IT are pleased to announce that we have today become an Arbor Accredited Support Unit. Our team have been working hard to complete the required training modules, meaning we can now support, sell and

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Upcoming Training and Groups.

Strategic Customer Panel For those who have expressed to join our Strategic customer panel a reminder that the next meeting is on Thursday 10th June 2021, 1.30pm to 3pm – Teams invite to follow. Our

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