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Friendly, helpful, proactive IT Support for Education.

We are independent experts in delivering operational IT support and strategic advice to Schools and Multi-Academies.

Lourdes IT are uniquely placed to support Schools and Trusts to take control of their IT Support & Strategy 

Our ethos is to be friendly, helpful and proactive in all we do. By delivering personalised IT Support and Strategic Guidance to schools and trusts, we are ensuring that IT is taken care of, and schools can focus on using technology to engage learners and reduce workload.

Outsourcing your IT Support, or even just getting external advice and support can be a big step, but you can be sure that our team are eager to help and put your mind at ease, and we are proud that our growing customer bases will agree that our support works.

If you need any help or advice or want to find out more – feel free to contact us for a friendly chat.

Frankly, the support from Lourdes has completely underpinned the exceptional distance learning offer that we have been able to provide to our students. I have found the whole organisation to be efficient and extremely well organised. They resolve issues in a swift and professional manner in order to enable teaching and learning to continue with the school. I'm excited to be working with Lourdes in terms of the future of IT within the school .
Sarah Mellors - Headteacher
Alcester Academy

IT Support for Schools & Trusts

Onsite support to your schedule, a help desk open early to late, and emergency visits when required mean we deliver the best support to our schools.

Core Support - Strategic & Operational

Have questions around where to go next as a school or trust? Would you like a digital strategy and technical support to make it happen?
Our Core Support could be just what you need!

Move your school to the cloud

Reduce costs, management time and system outages by migrating systems and data to the cloud.

Onsite & Help Desk Support

Experts ready to assist when you need them.

Our support provides visits on a schedule to meet your needs (with the added benefit of included emergency call outs, and Ofsted visit cover)

Additionally your staff, students, governors and parents get access to our Help Desk team 47.5 hours per week in term time and in school holidays, where we can fix a wide range of issues.

Our Help Desk system lets your staff easily log requests, view current and past requests, search our knowledgebase, use live chat as well as letting leadership view an overview for the entire school’s requests.

Core Support

For schools or trusts who require support for existing IT staff and strategic support

With our wide experience supporting a range of schools at different phases, special schools and entire Multi-Academy trusts – our experience cannot be matched.

If your existing IT team need an escalation point for when they get stuck, or you would like strategic and management support to ensure your IT Support is doing the best it can at your school – our team can provide our experience and knowledge to help. 

Whether your requirements are long or short term – we can offer a bespoke package to assist. We can also offer an initial audit so that leadership can see where you are, and where you can go.

Strategic Guidance

We know schools and IT. Let us help you plan.

IT Support is not just about fixing issues, but predicting and preventing them from occurring. 

It’s also about pushing forward with new technology, and of course, understanding what is coming up that could enhance teaching and learning, reduce staff workload and save schools money.

As standard with our support, you will have the chance to attend events, and have us attend onsite meetings to provide enhanced strategic support.

Safe & Secure

Safeguarding is central to everything we do.

Keeping your students and staff safe and data secure when using IT is more important than ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools. 

Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within our team. 

Our staff are recruited using Safer Recruitment Policies and enhanced DBS checked.

Training included

Training included, for staff, students, parents!

We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite ore remotely.

Our team are highly trained and can confidently engage users with relevant training.We also host a variety of inclusive user groups and events so you can network with other professionals. 

All of these are included in your SLA cost – including training on TED days or twilight sessions.

Regular reports & access to issues logged

Staff can see all issues they have ever raised, and school leaders get weekly reports as well as instant access to all their tickets.

Constantly updated Knowledgebase

Find answers instantly, with ready made articles that are consistently updated to support staff and students .

Longer site visits

Providing 3 1/2 hour visits for a morning or afternoon sessions or 7 hour sessions over a day, weekly, monthly, half termly or termly.

Help Desk with remote support

Staffed by our technical team, our help desk is open 7:30am to 5pm in term time, and throughout the school holidays

Live Chat

Instant help for staff, without needing access to a phone, just start up a chat via our portal and talk direct to our team.

Project support

All inclusive projects for those who have 3 days onsite support per week or heavily discounted rates for all SLA holders.

News and Updates

Cyber Security Training

As we see more and more headlines around cyber security and the importance for schools, we will be holding Cyber Security training for staff on 2nd September at 11am for approx. 30 minutes + questions

Read More »

Office 365 Cloud Backup Solution

Backup email, OneDrive, SharePoint and Teams for just £12 per staff, and 12p per student per year, with unlimited storage space.

PowerBI School Data Dashboards

Make sense of your key school data, our bespoke platform can gather data from SIMS, Arbor, Bromcom, ePraise and other platforms

Arbor Accredited Partners

Working with Arbor to help schools take full advantage of the new generation of Cloud MIS platforms.