Lourdes IT are a not for profit team providing IT Support to schools, academies and Multi-Academies in Worcestershire, Warwickshire and beyond.
Our ethos is to be friendly, helpful and pro-active in all we do. We believe that training is essential to amazing IT support and that schools and trusts who choose to outsource, or enhance their IT provision with our services value our team becoming their team too.
Our entire focus is on education IT support and associated services. We are led by the community of schools that we support in how we develop and expand our service offering – and we value the fantastic feedback we get from all those we support.
We can be your entire IT support team and service provider, or a friendly voice of advice in an ever changing Edu-IT arena or anything in between!
As part of an existing Multi-Academy our staff are fully trained in safeguarding, are recruited using Safer Recruitment procedures and aware of the importance of value for money in Education.
Our not for profit and Education support focus, means we easily slot into your school or trust. Over 40 schools and trusts already believe in us to be part of their team, and we hope you can join them in our Lourdes IT support community.
If you need any help or advice, or want to find out more – feel free to contact us for a friendly chat.
Many schools worry about moving to a managed service provider like Lourdes IT , whether moving from a long term provider, or your own IT team – we enhance your support provision, by providing everything you already get, and lots more.
You don’t loose control of the support you need.
All the good
- Access to a large team of experts in a range of fields
- Cover for sickness and holidays
- Comprehensive help desk availability
- Emergency onsite support
- Training sessions
- Wide ranging experience of a range of schools
- Procurement services
- Project Management, IT Operations Manager, Customer Support.
- Easy to budget for support.
- Strict SLA Targets and reporting of support provided
- Shared knowledge means pro-active resolutions before issues arise.
Without the bad
- No training or CPD costs for your IT staff
- No HR responsibilities
- No holiday or sickness to cover
- No line management
- No additional costs for extra support
- No delays to projects due to everyday support needs
- Reduction in additional SLA costs.
- Request more support when you need it.
- No jargon!
Collaboration with a growing community of supported schools.
Working across Worcestershire, Warwickshire, Herefordshire and beyond our customers benefit from local support that understands local needs.
No matter the size or type of Education establishment you are part of, you can benefit from our combined purchasing power, experience, and solutions by joining our community.
We regularly engage with our schools on how we can improve our services, and how we can work together to resolve shared challenges.
We are not for profit by design.
As part of the Our Lady of Lourdes Catholic Multi Academy, we work with schools from the Local Authority, Academies or entire Trusts for their benefit.
Keeping your students and staff safe and data secure when using IT is more important then ever – with more devices, and more devices going offsite ensuring your systems can protect you is something we do as standard for our schools.
Our team are trained each year in safeguarding, we have Designated Safeguarding Leads within out team. Our staff are recruited using Safer Recruitment Policies, and enhanced DBS checked.
Training included, for staff, students, parents!
We know that the key to effectively using IT is good training. That’s why our Onsite & Help Desk and our Core SLA both include unlimited training onsite.
Our team are highly trained, and are able to confidently engage users with relevant training.
We also host a variety of inclusive user groups and events so you can network with other professionals.
We pride ourselves on delivering friendly, helpful and pro-active support to our schools. We regularly check in with our contacts at schools to ensure everything is going okay. We have a dedicated School Champion, who liaises with schools as a non technical contact.
After every ticket, staff get the opportunity to provide feedback directly on their experience.
News and Updates
Lourdes IT are excited to announce that our PowerBI School Data Dashboard is now compatible with the fantastic Arbor.
The Dashboard pulls data live from Arbor, and displays key information for you to share with governors and leadership teams, or display on information screens where suitable.