Many schools have an existing IT support team, that may need someone to help them.
Many schools also may want an overview of their existing provision and help moving their IT forward
For a low yearly or daily amount our experienced team can provide you with the expertise you need.
Lourdes IT heavily invest in our staff, to ensure we have some of the most knowledgeable technicians around. Specialising in a wide range of technologies commonly used in school – our team have many years experience in being network managers, technicians and consultants in an education environment
Our 3rd line support option gives schools access to this team, without the onsite support our full IT Support SLA provides. We work with your existing team, and your school management team to strategically develop your IT, whilst supporting your existing staff.
Our 3rd line support includes:
- Access to our help desk and senior technical team for your IT staff
- Remote and telephone support for your IT Team
- Onsite senior support when required for Disaster Recovery.
- Training sessions for whole school/departments delivered by our team
- Onsite meeting with leadership to develop a long term strategy
- Project Management of any projects
- Discounted rates for project deployment
- Access to Technician/Network Manager CPD events throughout the year
- Access to Lourdes IT User Forums each term, showcasing the latest technology and solutions
To find out more about what we can offer, please call us on 01527 359 999