Below are the opening times for our help desk during the festive holiday, these are the times when our helpdesk phones will be answered and tickets resolved, our help desk will be running on reduced capacity as many of our team take a well deserved holiday. However we will be Read more…
Join our Strategic Customer Panel Lourdes IT operate a Strategic Customer Panel (SCP) that work with our own leadership team to look at our services and performance. The panel make recommendations, help us to look at future developments and provide feedback on what we do, from their point of view. Much like Read more…
Welcome to this weeks update, and we are focused this week on 3 updates to Office365 that will change the way you use it, and your students benefit! 3×3, and hand raise is here for teams These enhancements are now live across our schools, see more info here: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/bg-p/MicrosoftTeamsBlog How Read more…
Welcome to this week’s Lourdes IT Updates, we hope you have a nice rest this bank holiday weekend – Our Help Desk is closed on 8th May 2020. Introducing our new Data Manager Lourdes IT Updates Hints and Tips Meet the team – Kelly Our new Data Manager – Maria! Maria Read more…
We are still getting many schools, and leadership teams ask us about using Zoom, when they have full access and licences for Microsoft Teams. We wanted to confirm some of the differences and details, and more importantly offer training on Teams to all. Spoiler: Why we recommend Teams over Zoom Teams is Read more…
Welcome to this week’s update from Lourdes IT! As the school shut downs continue, we have been focusing this week on preparing schools and trust for the return of students and staff and how they can ensure they do not loose the adoption of technology by staff and students when Read more…
Today’s email is reacting to news released this weekend from the DfE that will be of use for all of our customers. Today a significant online learning support package has been announced by @GavinWilliamson 💻👩💻👨💻 It will ensure vulnerable children and disadvantaged young people at vital stages of their education Read more…
Hello, and welcome to your second weekly update from Lourdes IT. We hope you all had a relaxing Easter, even in these strange times that we are all in. Our team have continued to work throughout the Easter break – many thanks to the 54 people who have left positive Read more…
Your IT Update: Stats & Custom backgrounds in Teams / Be aware of Covid-19 Phishing / Device Schemes Hello and welcome to this weeks Lourdes IT updates. This week we are focusing on Teams Hints and Tips, as Microsoft release some much needed features, and have others in the works, Read more…
As our users adapt to working at home, we have changed our support to adapt. Not only are we offering support to students, and their parents – but we have also started to offer a call back service. As we know that staff and parents may be juggling work around Read more…