Support: 01527 359999 | General Enquiries: 01527 376003

Feedback from our customers

We welcome feedback from our customers, and are lucky that some have agreed to write testimonials for our difference services. Please find a selection below.

April 18 - April 19 Customer satisfaction rating
Positive feedback from our clients (Wow Moments - 42.7% or Thanks for solving my issue - 49.92% or Job Done 5.37%) 98%
I also wanted to say how impressed our staff have been with your team this week. It’s been a pleasure to have them around and the faith that everyone has that our issues we’re experiencing with our IT will be sorted. The level of disruption we’ve been experiencing would normally have my staff ‘knocking my door down’, whereas they have complete faith that your team care and will help to get the issues resolved.
Janine Burton
Webheath Primary First School
I just wanted to let you know that we’re finding your team:
- Effective
- Efficient
- Professional
and extremely pleasant to deal with! Jack checked in with the office, business manager, SLT and myself this morning upon arrival. A lovely touch! He resolved an issue that I didn’t even know had happened before I had unhappy staff. Sincere thanks.
Sarah Mellors
Head Teacher - Alcester Academy
I am super impressed with Lourdes IT and the new network that you have created for us as well as your support of it.
David Fagg
IT Systems Manager - Hanley and Upton Educational Trust
Fantastic fixed immediately very impressed
Teacher
Witton Middle School
Thank you soooo much, Jack. I was getting really frustrated that I couldn't attach a document from the remote server to a work email. When I went to 'attach' I was given a choice of browsing my home computer or the cloud. You have now shown me the error of my ways, and explained really clearly where I was going wrong. I think this was a light bulb moment! I shall go home and experiment. Thank you so much for giving me your time so instantly too.
Teacher
Alvechurch Middle School
Lourdes IT staff are always professional and helpful. They are always quick at responding to my tickets. Many thanks
Office Staff
Webheath Primary Academy
I logged my initial issue at 09:03 yesterday and Justin replied at 09:05. The issue was then completely resolved by Dan this morning. I am very impressed by both with the speed of resolution and explanation provided. Thank you. 🙂
Teacher
Wyre Forest School
“We have recently used Lourdes to cover a long term sickness issue and to support a new Network Manager.
We have been impressed with both Technicians, James and Andy, and their IT knowledge and their problem solving skills.
They have both managed to quickly sort issues that we haven’t been able to resolve internally.
I have found Lourdes IT to be a responsive and flexible organisation to deal with”
Dave Darling
Business Manager - The Chantry School
“Lourdes IT have been instrumental in allowing us to bring our ICT strategy to life and as a result to realise significant savings through implementation of both hardware and software as well as management of procurement and purchasing” .
Chief Operating Officer
Mid Sized MAT
“A school centered and learning centered team, proactive and personable”
Mr L Roberts
Principle - St Bede's Catholic Middle School
“Moving to Lourdes IT was a seamless transition. I have confidence our ICT will run smoothly on a daily basis, I no longer worry about ICT issues as I know any problems will be sorted immediately.

Lourdes IT are a supportive, knowledgeable, professional and very friendly team”
Anne Longbottom
School Business Manager - Parkside Middle School
“We have found Lourdes IT to be supportive, reliable and approachable Since having them manage our school’s IT system our problems have reduced significantly.  Whenever we do have an issue, it is dealt with efficiently, quickly and effectively!

The teachers at BMS are delighted with the IT resources and support they receive to enable them to deliver the curriculum.”
Pauline Begley
School Business Manager - Birchensale Middle School
"We are in the first year of our SLA with Lourdes IT and can confirm we are very pleased with the support we get from them. I consider Lourdes' relationship with other Worcestershire schools is a key positive to their offering. I would encourage any other Worcestershire school to come and join "the club".
Chair of Governors - Crown Meadows First School & Nursery