Your feedback matters...
We use your feedback to learn from our service. Where we have provided a wow moment, how can we replicate that experience for our other customers, and where we have left you not happy this time, what can we do to avoid this happening again.
We can’t change or delete feedback once left by a customer. You can leave multiple feedbacks on one ticket, but it will not remove previous feedback.
What do we do with your feedback?
Our feedback is categorised as follows:
- Positive: Wow Moment & Thanks for your help
- Neutral: Neither satisfied or dissatisfied
- Negative: Could have been better, I am not happy with the service this time