Support: 01527 359999 | General Enquiries: 01527 376003 | Help Desk | Status Page

Get the help you need, now.

Exisiting customers can contact us using the methods below for help.

01527 359 999

Our phone lines are open 7.30am - 5pm in term time and 8am - 5pm in the holidays

Live Chat

You can access our live chat on our portal homepage between 9am & 4pm

Email us

Log your issue straight into our help desk via email to

Out of hours support

You can still log tickets via email or our help desk
You can also check our Status Page for updates

Easy to access Support

We are here to help when you need us, and we have a range of ways to contact us to ensure you get the help you need.

Every issue you log with us is a ticket – we work through these tickets based on their priority, as set by our Service Level Agreements with schools.

However you request help, please provide us with as much information as possible so we can help you as quickly as possible. Screenshots, error messages, locations and more all help!

Please remember to check with your School that you have a valid Lourdes IT SLA.

Parents –please note we can only support you if you have a device scheme laptop. For all other support requests your child must log a request.

Staff – We may need to ask you to verify your identity if you don’t contact us via a school email address. You can set a passphrase for when you can’t do this in our Help Desk

How we process your tickets