Our helpdesk is the core of our support provision. Based in our own building, we are set up to provide support to all our schools remotely. We will proactively support schools and manage and monitor their infrastructure improving performance and reliability.
Our helpdesk is open all year, and our phone lines get you straight to someone who can help. We can log your issue, provide a resolution via remote support all in one call. We can also direct our onsite technicians to you if required.
Our ticketing system allows us to record all issues logged by a school. Allowing us to produce detailed reports for schools on the work we carry out, but also to allow us to learn from issues and ensure we are resolving any wider issues. Our ticket system keeps staff informed every step of the way.
When onsite, our technicians work through the logged jobs as required, ensuring any onsite time is used effectively and reducing the cost for schools.