Support: 01527 359999 | General Enquiries: 01527 376003 | Help Desk | Status Page

Friendly, helpful and pro-active support as standard.

Our support is designed to help schools and Multi Academies of all shapes and sizes. We support all phases for individual schools and entire trusts. We also proudly support specialist schools and alternative education providers.

Our team is set up to only support schools in education. It’s what we have been doing collectively for 8 years as a team, and members of our team have been doing all their working lives.

That’s why we know the importance of IT just working. The importance of value for money, safety and adoption of technology. The importance of working to tight budgets, deadlines and ensuring maximum benefit.

See why so many schools already choose Lourdes IT to support them

Key features of IT Support from Lourdes IT

Part of your team

Our team are friendly, pro-active and helpful and are available onsite when agreed, or via the phone, chat , email or via our online help desk Monday - Friday all year.

Save money & time

Our procurement service means you get the right kit, at the right costs. We recommend, provide quotes and you buy direct from the supplier. using our combined purchase power.

Open 7:30am - 5pm

With your own IT team you have to factor in holidays and working hours. Our team is available 7:30am - 5pm in term time and 8am - 5pm in every school holidays.

Training included

Uniquely, we do not charge extra for training, delivered onsite or remotely to your staff, from small groups to entire schools - we love to train and help your staff use technology.

The right tools

Keep a track of your issues via our help desk - which allows robust reporting of the support we deliver, as well as access to your tickets from past and present.

Supporting Students

Students and parents of younger students can contact us up to 5pm to support getting onto any systems for homework or home learning, ensuring no frustrated complaints to schools!

Project expertise

Keep your school moving forward, when you need projects completed our dedicated team will plan and work with you to deliver them on time and within budget

The right people

Our team is made up of many experts, so when you need our project, help desk, onsite team we are there. Our 1st,2nd and 3rd line experts are ready to support

DBS Checked & DSL Trained

Being part of a Multi Academy we know the importance of SafeGuarding. Staff are Enhanced DBS checked, safer recruitment policies are in place and trained DSLs are within our team.

Some of our supported schools

Our packages

We have developed two packages for our schools. These are based on our experience of what schools require. However, we can be truly flexible with schools and trusts to develop bespoke solutions.

We are not the cheapest. We are not for profit. It takes a lot to set up an IT support team with varied knowledge and expertise, with the ability to respond when you need us too. You can be sure that we offer more, can do more and have more experience.

We are not an add on service by existing technicians – our services are tried and tested and can cope with growth and emergencies without sacrificing other customers when the time comes. 

The proof of the value of our packages, and quality of our support lies in our success with our customers who renew year after year and encourage others to sign up to us based on their experiences.

All our packages come with access to our Customer Service Team, regular email updates and much more.

Onsite & Help Desk Support

Our complete package, providing support onsite from 1/2 a day a term to all day, every day with multiple staff.

You also get full access to our Help Desk all year, and for schools taking more then 3 days onsite, all your holiday project work is included. If you are taking under 3 days, you receive a highly discounted rate to complete additional works.

Core Support

Core support is for schools with exisiting IT support teams, who either require an escalation point for their team, or would like strategic support in developing their IT strategy and support delivering key projects. It is a cost effective way to access our expertise and develop your IT provision and staffing.

Onsite & Help Desk Support

For those looking for complete IT support
Packages from £1,500pa for 1/2 day per term Freeze your cost for 3 years when signing up for a multi year deal
  • Onsite Support based on number of days or half days (7.5hrs per day)
  • Emergency Onsite Support when required at no extra cost
  • Access to our team of experts whenever you need them
  • Phone, Email, Chat & Remote Support - 7:30am - 5pm (8-5 holidays)
  • Onsite Training for staff, governors and parents & user groups
  • Website Support - we will update your website as required
  • Procurement Support - get quotes and recommendations
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Core Support

For those with existing IT support teams
From £4,000pa for Secondaries Discounts for primaries and Multi Academies
  • Access to our help desk for your IT Support team
  • Strategic Support for your Digital Strategy (inc. onsite meetings)
  • Procurement advice and support service
  • Access to offsite training and user groups and events
  • Onsite Training for staff, governors and parents as required
  • Support for Multi-Academies available to deliver growth
  • Advice and support for migration to cloud solutions (GSuite and O365)
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Additional Options
MIS & Data Support

Expert SIMS & Arbor Support Prices available on Request
  • Support for MISs, Statutory Census and all other elements etc
  • Timetabling, assessment, attendance and add on support
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Additional Options
Broadband

Safe, secure, reliable, fast. Prices available on Request
  • Provision & management of Connectivity (FTTC to Leased Lines)
  • Provision & management of Filtering & Firewalls for security & safety
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"[...] having the computer fixed on the same day that I put the ticket in was a wow moment!"
Teacher
St Peter's First
"Thanks for instant response to this; it allowed us crack on with the lesson without the need for pupils to share a computer."
Teacher
Alvechurch Middle
"Fantastic service delivered by a courteous and friendly technician. Nothing was too much trouble- Thank you!"
Teacher
Webheath Primary
"[...] I have a very happy parent who now loves our efficient school. Thank you for all your help and bearing with me."
Admin team
Walkwood Church of England Middle