Support: 01527 359999 | General Enquiries: 01527 376003 | Help Desk | Status Page

Friendly, helpful and pro-active support as standard.

Education is a unique environment to work in, and support. This is why we utilise our 8 years of experience providing support to schools that meets their unique needs. Our support comes in all the shapes and sizes your school or trust needs with lots of fantastic features built in to make IT easy.

Onsite & Help Desk Managed Support

Fully managed support, including onsite support and full access to our help desk and project team.

Core Support

Working with schools with an existing IT team to provide strategic and back up technical support to schools.

IT Cover / Project Support

If you have a one off project to complete, or if you require short term onsite support, we can help.

Key features of IT Support from Lourdes IT

Part of your team

Our team are friendly, pro-active and helpful and are available onsite when agreed, or via the phone, chat , email or via our online help desk Monday - Friday all year.

Save money & time

Our procurement service means you get the right kit, at the right costs. We recommend, provide quotes and you buy direct from the supplier. using our combined purchase power.

Open 7:30am - 5pm

With your own IT team you have to factor in holidays and working hours. Our team is available 7:30am - 5pm in term time and 8am - 5pm in every school holidays.

Training included

Uniquely, we do not charge extra for training, delivered onsite or remotely to your staff, from small groups to entire schools - we love to train and help your staff use technology.

The right tools

Keep a track of your issues via our help desk - which allows robust reporting of the support we deliver, as well as access to your tickets from past and present.

Supporting Students

Students and parents of younger students can contact us up to 5pm to support getting onto any systems for homework or home learning, ensuring no frustrated complaints to schools!

Project expertise

Keep your school moving forward, when you need projects completed our dedicated team will plan and work with you to deliver them on time and within budget

The right people

Our team is made up of many experts, so when you need our project, help desk, onsite team we are there. Our 1st,2nd and 3rd line experts are ready to support

DBS Checked & DSL Trained

Being part of a Multi Academy we know the importance of SafeGuarding. Staff are Enhanced DBS checked, safer recruitment policies are in place and trained DSLs are within our team.

Questions?

We know choosing the right IT Support for your school is important, and not always clear cut. We are here to answer any questions.
Our experienced team have helped many move their support away from other providers, and are eager to help with advice and guidance.

Call: 01527 376 003 (Monday – Friday 8:30am – 4:30pm)  or  Email us

Some of our supported schools

"[...] having the computer fixed on the same day that I put the ticket in was a wow moment!"
Teacher
St Peter's First
"Thanks for instant response to this; it allowed us crack on with the lesson without the need for pupils to share a computer."
Teacher
Alvechurch Middle
"Fantastic service delivered by a courteous and friendly technician. Nothing was too much trouble- Thank you!"
Teacher
Webheath Primary
"[...] I have a very happy parent who now loves our efficient school. Thank you for all your help and bearing with me."
Admin team
Walkwood Church of England Middle