Support: 01527 359999 | General Enquiries: 01527 376003 | Help Desk | Status Page

Friendly, helpful and pro-active support as standard.

Part of your team

Our team are friendly, pro-active and helpful and are available onsite when agreed, or via the phone/chat/email Monday - Friday all year.
We will also attend to help with emergencies!

Save money & time

Our procurement service means you get the right kit, at the right costs. We recommend, provide quotes and you buy direct from the supplier.

Training included

Uniquely, we do not charge extra for training, delivered onsite or remotely to your staff, from small groups to entire schools - we love to train and help your staff use technology.

Help when you need it

Keep a track of your issues via our help desk - which allows robust reporting of the support we deliver, as well as access to your tickets from past and present.

Projects included

Keep your school moving forward, when you need projects completed our dedicated team will plan and deliver with all labour from our team included.

The right people

Our team is made up of many experts, so when you need our project, help desk, onsite team we are there. Our 1st,2nd and 3rd line experts are ready to support

Onsite & Help Desk Support

For those looking for complete IT support
From £1,500 per year (1/2 day a term)
  • Onsite Support based on number of days or half days (7.5hrs per day)
  • Phone & Remote Support - 7:30am - 5pm Term Time
  • Phone & Remote Support - 8am - 5pm School Holidays
  • Help Portal with details of tickets, self help guides & live chat
  • Onsite Training for staff, governors and parents as required
  • Access to offsite training and user groups and events
  • All project work - scheduled, managed and completed
  • Website Support - we will update your website as required
  • Procurement Support - get quotes and recommendations
  • Support of all hardware, including servers and networking
  • Support and management of cloud platforms
  • Support with MFD and Printer contracts
  • Safeguarding Support - with DSLs within our team.
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Popular

Core Support

For those with existing IT support teams
£ - Enquire with our team. Discounts for MAT/MACs
  • Access to 2nd/3rd line support for your IT Support team
  • Strategic Support for your Digital Strategy and SLT (inc. onsite meetings)
  • Phone, email, remote, live chat and self help access to support
  • Access to offsite training and user groups and events
  • Onsite Training for staff, governors and parents as required
  • Support for Multi-Academies available to deliver growth
  • Advice and support for migration to cloud solutions (GSuite and O365)
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Additional Options

Let Lourdes IT support all aspects of your IT! Prices available on Request
  • Support for SIMS MIS - including Onsite Training & User Group
  • Broadband provision, including connectivity, filtering and more
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bolt on

Our team will provide the support you need, when you need it. 

The basics

  1. A full year helpdesk – contactable from 7:30am – 5pm in term, time (8am – 5pm holidays) by phone, email, live chat or portal.
  2. Site visits – on a schedule to suit you by one of our technicians.
  3. Unlimited CPD – we come to you, or you come to us or delivered remotely.
  4. Project Work – we will do your upgrades in holidays inclusive.
  5. Free Procurement Service, User Groups, Website Updates and management. 
  6. We will come out for emergencies or Ofsted visits (for no additional cost)
  7. Affordable – Prices start from £1,410 per year!

In Detail

Included as standard:

  • Onsite support on a schedule to suit you
    • Choose from half daily/full day on a fortnightly, weekly, daily schedule.
  • Helpdesk open 7:30am-5pm term time (8am – 5pm holidays)
  • Phone support with remote access
  • Live Chat and Self Help via our portal.
  • See your currently open, and complete tickets online.
  • Senior Support Team to resolve complex issues fast
  • Project planning and support with development plan
  • All holiday IT projects planned by Lourdes IT
  • Pro-active server maintenance and monitoring
  • All training, including whole school CPD sessions
  • Emergency call outs when you need us
  • OFSTED Visit cover – we will be there when you need us
  • Termly User Forums – keep connected to updates
  • Free access to various training sessions and events throughout the year at our training center.
  • E-Safety guidance, support and parents’ session hosting
  • DSL trained staff
  • Weekly performance reports
  • Provision of quotes for any IT equipment from suppliers to meet financial guidelines.
  • Strategic Network Management

We will happily work with existing IT Support Technicians you employ to complement their support, or we can be your dedicated team.

For schools who already have existing IT support teams, we can offer an effective support mechanism to help:

  • Access for your IT Support Team to our Helpdesk
  • Direct access to our 2nd and 3rd line support team
  • Strategic planning for your development plans
  • Project Management
  • Discounted rates on support cover for absences
  • Exclusive CPD for your IT Team and mentoring.

You may have recently created a trust, or be an existing trust looking to provide a centralised service – either way, we can help.

Our model of support is what many trusts aspire too, centralised, pro-active and flexible. So why not enjoy those benefits straight away?

We work with your existing team, or provide our own – we can even discuss TUPE options for existing staff – so they can quickly join an established, friendly and specialised team.

For more information, or to set up a meeting, please contact Kelly Gunn (01527 376003)

School Audits – (find out more)

We can come and complete a detailed audit of your current IT provision, future capacity, current support structures and then discuss it with key staff

Broadband – (find out more)

Built for schools, by schools our broadband product allows schools a safe and secure learning environment. Having our IT SLA and our broadband allows us to provide additional support services.

SIMS Support – (find out more)

For academies we are able to provide a full SIMS support SLA – and we can offer training and consultancy to all schools.

Install Team – (find out more)

Our expert team can install projectors, wifi networks and complete cabling projects. 

Who do you support?

We support schools and academies, as well as entire MATs/MACs

Who employs your staff?

All our staff are employed by Our Lady of Lourdes Catholic MAC. We do not use third party staff. 

Are your staff DBS checked?

Yes, our staff also complete Safeguarding training and we have a DSL for our team.

What happens if there is an emergency, and it is not our support day?

We will come to your site to support, if the issue meets certain criteria, at no extra cost

What do you mean by providing all training?

We will provide training to your staff for free. We will work with you to find a suitable time and date, or host a course, to provide the training you need. This can be a whole school CPD, governors etc. Lourdes IT supported schools also get access to our training courses for free.

We already have a technician – how will this work?

It is no issue, we work with many schools who have existing IT staff, that we then work collaboratively with to provide the best support – we have a range of options, such as giving them access to our helpdesk, our strategic IT support where we support them, or in some cases, we can TUPE them to our team.

What if your staff are absent?

We will always endeavor to cover absence and illness and provide you with an uninterrupted service. Any missed visits will be repaid.

Do you do remote support only?

No, we don’t believe this works for schools – we do a bi weekly half day visit option.

Do we need to sign up for all your SLAs?

No, they can be taken separately – but they do function best all together!

How can we move away from IBS/NetBuilder ?

Come and chat with us, we can make it a smooth transition 

Do you support Apple networks?

Yes

Any other questions?

Please contact us with any further questions you can email help@lourdesit.org.uk or call 01527 359 999

Our solutions are bespoke for our schools. We price based on many factors, the major one being how many days on site support we provide.

Lourdes IT are not for profit. We invest in our team and our support tools to ensure we deliver the best solution, that is cost effective for all schools.

If you would like to find out more, please get in touch on 01527 359 999 or email help@lourdesit.org.uk

I use the computers every day in the classroom, therefore having the computer fixed on the same day that I put the ticket in was a wow moment!"
Teacher
St Peter's First
"Thanks for instant response to this; it allowed us crack on with the lesson without the need for pupils to share a computer."
Teacher
Alvechurch Middle
"Fantastic service delivered by a courteous and friendly technician.
Nothing was too much trouble.
Thank you!"
Teacher
Webheath Primary
"[...] I have a very happy parent who now loves our efficient school. Thank you for all your help and bearing with me."

Admin team
Walkwood Church of England Middle