Position title
Onsite Technician - 1st Line

Join our team of onsite technicians, supporting multiple schools. 

This is a 1st Line role where you can take your passion for IT and develop your skills.

We are looking for a candidate with a friendly and helpful attitude that puts our users at the forefront of all they do.

  • You will be supporting users on Windows 10 devices, Apple devices, and specialist Education platforms.
  • You will learn or develop skills to provide enterprise-level IT Support, including supporting Servers and Networks.
  • You will be the only IT Support agent onsite, and so must be confident.
  • You will have access to our escalation team who can provide advice and guidance, but you will need to be able to solve problems and investigate and suggest solutions.
  • Your duties will require you to support users via our ticketing system around school sites
  • You will be supported by our experienced team, with escalation routes, training, and regular feedback.
  • You will need experience in customer service and a good standard of communication skills, both face to face and via our online platforms.

We do not require you to have formal qualifications for this role. However we do require:

  • A good standard of written and oral English
  • Customer Service Experience
Job Benefits
  • Ongoing training with the team.
  • Laptop provided
  • Access to Local Government Pension Scheme
Employment Type
Beginning of employment
ASAP/ 1st September 2021
Onsite Team
Job Location
Multiple Locations in Worcs/Warks
Working Hours
37.5 hours per week
Base Salary
£19572-£19964 Per year
Date posted
July 20, 2021
Valid through
July 29, 2021
PDF Export
Apply now
Close modal window

Position: Onsite Technician - 1st Line

Thank you for submitting your application. We will contact you shortly!