Lourdes IT - Performance Data
Performance Data for: April 2019
We know it is important to not just talk the talk, but to prove we do what we say we do. We are open with our performance data for our helpdesk. If it’s good – we know about it, if it’s not great – we are already working on sorting it out.
Methods of logging tickets:
Ticket totals by product
Tickets by Technicians
Important to note:
Percentage figures are rounded up. All figures come from an end of month report via our help desk, and may change based on a number of factors.
Our support is monitored on a wide range of metrics, and not all are displayed on this page. This page does not replace detailed reports sent each week to key contacts.
This page is not part of our SLA, and it’s figures cannot be used as such. It is to give an indication of our overall performance. Our performance may change month to month – because of many factors – including: cookie intake, fatty Friday supply issues, music choices in the office, the weather and what sweet offers Tesco has.
Looking for something else? Give us a shout – @LourdesSupport on Twitter.