Support: 01527 359999 | General Enquiries: 01527 376003

Why consider Lourdes IT?

We are proud to provide IT Support that you have never seen before. That your school or trust is proud to use, with proactive, friendly support for all. 

Our size and setup allows us to deliver effective support, and hands on strategic direction for your IT use. Ensuring IT is a help, not a hindrance in your provision.

We are able to use our experience of supporting a wide range of trusts, academies, LA schools and alternative provision providers to ensure you get the best tech, that is proven to work.

At all times you are in control, we work to your needs.

Peritech Support

Lourdes IT offer onsite visits, like other providers - but better!

Longer onsite sessions
All training and CPD included
All summer projects included
Access to our helpdesk all year
Ofsted Call Visits
Emergency onsite visits

Broadband Solution

Safe and secure broadband for your school, with everything you need

Filtering and Firewalls
E-Safety Solutions
Anti Virus
Access to our helpdesk all year
Emergency onsite visits
Upgrade when required

SIMS Support

Providing SIMS Support and Consultancy to schools

Support and advice
Assessment and Reports
Timetabling
Access to our helpdesk all year
Emergency onsite visits
Upgrades & Census support

Help and Advice

Strategic IT Support for all, procurement services, GDPR help and advice, websites management and more. Including user groups and training facilities.

Our service includes many things as standard, and are completely flexible to the needs of your school/trust.

All training included

We don't charge extra to come and help your staff learn.
- Onsite CPD (any size/group)
- Offsite user groups and training

Included as standard on all SLAs

Strategic & Project Support

All those ideas have to be actioned, and that is why we will be there with you. We include project management and onsite works to carry out ideas within our SLA.

No additional costs for holiday works.

Moving made easy

It may seem daunting moving IT Support Provider. But, we are experts at helping schools easily and simply migrate their support.

Friendly, helpful, pro-active team!

Phone Support

7:30am - 5pm (Term Time)
8am - 5pm (Holidays)

Email Support

7:30am - 5pm (Term Time)
8am - 5pm (Holidays)

Live Chat

9am - 4pm term time - direct to our techs

Onsite Support

Term time to suit and all holiday works and visits included.

Portal & Self Help

24/7 365 access for all staff.

Reports

Weekly emailed reports to key contacts and live monitoring of services.

Included with all SLAs:

With our amazing Onsite Team we can offer anything from half day a term to 5 days a week with multiple staff.

Our friendly Help Desk Team offer support via phone, email, live chat and remote support software to fix issues fast.

Projects and upgrades are included as standard in our SLAs, so our Project Team are dedicated to getting them done.

"Lourdes IT are not for profit IT Support providers - part of Our Lady of Lourdes Catholic MAC, our independent team of support experts work with schools in and around Worcestershire and beyond, from Primary to Secondary, alternative provision and Special Needs schools.

Our mission is simple: to provide Friendly, Helpful, Pro-active IT Support to Education. I am incredibly proud of our team, and our ethos of going above and beyond for our schools."

Matthew Setchell - IT Service Lead, Lourdes IT