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Feedback from our Schools

We work with some incredible schools, and we love getting feedback on how we have helped them with their IT. Many thanks to our customers who have sent the feedback below to share.

Can you pass on my thanks to your team for all the support they have provided to staff, students and parents for last half term. The team did a great job last week and Dan was especially flexible and helpful in leading the team. Thank you to you too for keeping the school updated throughout the many changes last term. They have had a positive impact on students being to participate in live lessons from home during this challenging time.
Jon Shires
Head of School - Trinity Catholic School
I just wanted to email and say what a credit Madison is to Lourdes IT. I have always found LIT technicians friendly, helpful and efficient but Madison has really stood out. She is always so bright and cheerful in her emails as well as being so quick and helpful when you have a problem. She is a gem and a real asset to your team. Her response time and work is second to none.
Charley Evans - HR Assistant
St Augustine's Catholic High School
Our transition to Lourdes has been seamless this year and the support offered by both the on-site technicians and helpdesk amazing. Our experiences during lockdown would have been very different without the support you had given us to upgrade our hardware & also to begin using Office365 more efficiently. We look forward to successfully launching the Pupil Device Scheme with our older children in September. Thank you all.
Alison Preece - Computing Co-ordinator
Webheath Academy Primary School
Lourdes offer an extremely professional and personable Service to us. The technicians are very knowledgable and solution driven. No job is too big, no request too small. Their responses are efficient and there is always someone available to chat. The remote access is a great feature for fixing things on the spot! We enjoy a very positive and rewarding relationship with a Lourdes who are a great asset to our school business.
Shirley Roberts - Head of D&T
Birchensale Middle School
We have worked with Lourdes closely over the last few months. Frankly, the support from Lourdes has completely underpinned the exceptional distance learning offer that we have been able to provide to our students. I have found the whole organisation to be efficient and extremely well organised. They resolve issues in a swift and professional manner in order to enable teaching and learning to continue with the school. I'm excited to be working with Lourdes in terms of the future of IT within the school .
Sarah Mellors - headteacher
Head Teacher - Alcester Academy
I logged my initial issue at 09:03 yesterday and Justin replied at 09:05. The issue was then completely resolved by Dan this morning. I am very impressed by both with the speed of resolution and explanation provided. Thank you. 🙂
Teacher
Wyre Forest School
“We have found Lourdes IT to be supportive, reliable and approachable Since having them manage our school’s IT system our problems have reduced significantly.  Whenever we do have an issue, it is dealt with efficiently, quickly and effectively!

The teachers at BMS are delighted with the IT resources and support they receive to enable them to deliver the curriculum.”
Pauline Begley
School Business Manager - Birchensale Middle School
We are getting some incredible feedback from parents of which you may or may not be aware, the front face of this is to the school but we are all one team and so each play our part. I just wanted to pass on my appreciation for all that you and your team have done over the last few weeks providing advice, structure and framework within which the school can operate. The turn around in such a short time is nothing short of amazing.
Gerald O'Connor - Principal
St Augustine's Catholic High School
Matt and the team are amazing. They work tirelessly to ensure the day to day running of our school is not hindered by technology. There are no challenges, big or small that they won't attempt to solve and there is always a friendly voice at the end of the phone. During this recent period of huge uncertainty, they have continued to be there for us; remotely, in person and by telephone and the service is always excellent. Thank you 🙂
Anna-Marie Rooney - Senior Assistant Headteacher
Our Lady of Mount Carmel Catholic First School
What can I say about Lourdes. They have been superstars when it comes to supporting our school. Through their professional manner, their quick response times and their brilliant positive attitude to help any ICT based situation, I have nothing but positive things to say. Thank you Lourdes for providing us with a strong ICT base to enable us to provide our pupils with first class teaching learning.
Ben Wilkes - Head of Science/Head of Year
Birchensale Middle School
I also wanted to say how impressed our staff have been with your team this week. It’s been a pleasure to have them around and the faith that everyone has that our issues we’re experiencing with our IT will be sorted. The level of disruption we’ve been experiencing would normally have my staff ‘knocking my door down’, whereas they have complete faith that your team care and will help to get the issues resolved.
Janine Burton - Headteacher
Webheath Academy Primary School
I am super impressed with Lourdes IT and the new network that you have created for us as well as your support of it.
David Fagg
IT Systems Manager - Hanley and Upton Educational Trust
Lourdes IT staff are always professional and helpful. They are always quick at responding to my tickets. Many thanks
Office Staff
Webheath Academy Primary School
“Moving to Lourdes IT was a seamless transition. I have confidence our ICT will run smoothly on a daily basis, I no longer worry about ICT issues as I know any problems will be sorted immediately.

Lourdes IT are a supportive, knowledgeable, professional and very friendly team”
Anne Longbottom
School Business Manager - Parkside Middle School
Yesterday at just after 4.30pm there was a power outage in Walkwood’s locality. (I was just beginning a virtual meeting with governors!) Power returned after a couple of minutes. I telephoned the IT helpdesk as internet was still down, and they were very helpful in relaying to me the status of service. Additionally, the set-up work that the Lourdes IT team had done on the servers meant that rebooting began upon the resumption of power, re-establishing service within a few minutes. We are now aware of the timescale involved if there is such an outage, and I wish to express my thanks to your team member for her patience, as well as for the team’s previous work on building the server protocols that allowed prompt recommencement of service.
Rev Clive Leach
Walkwood Church of England Middle School
Lourdes IT have been nothing but outstanding during the difficult times we have faced the past few months. Supporting staff, students and parents whilst continuing to move forward with new projects. It's a pleasure to work with a team that you have complete confidence in and that are always friendly and proactive.
Louise Waters - Office Manager
St Bede's Catholic Middle School
Lourdes IT have been amazing during the whole COVID 19 situation. They have always been there to support at a time when we have never had as many school staff, pupils and parents accessing our school systems. They have been positive, efficient and proactive in resolving any issues that we have had. Thanks and well done Lourdes IT!
Luke Payton - Head of School
St Bede's Catholic Middle School
I am super impressed with Lourdes IT and everything they have done for us. Through the school closure and prior they have gone above and beyond. Their staff have been so helpful and professional throughout.
Ashley Hewitt - Business Manager
Ridgeway Secondary School
Fantastic fixed immediately very impressed
Teacher
Witton Middle School
Thank you soooo much, Jack. I was getting really frustrated that I couldn't attach a document from the remote server to a work email. When I went to 'attach' I was given a choice of browsing my home computer or the cloud. You have now shown me the error of my ways, and explained really clearly where I was going wrong. I think this was a light bulb moment! I shall go home and experiment. Thank you so much for giving me your time so instantly too.
Teacher
Alvechurch Middle School
“We have recently used Lourdes to cover a long term sickness issue and to support a new Network Manager.
We have been impressed with both Technicians, James and Andy, and their IT knowledge and their problem solving skills.
They have both managed to quickly sort issues that we haven’t been able to resolve internally.
I have found Lourdes IT to be a responsive and flexible organisation to deal with”
Dave Darling
Business Manager - The Chantry School