With daily challenges, exciting projects, training and development opportunities - Lourdes IT is a great place to start, or develop your career in IT.
Our team is business focused. We use our helpdesk to manage loads, and meet tough SLA targets to ensure we deliver outstanding support.
No two days are the same, we are constantly working on projects (network rebuilds, installs, networking, backups and software deployment)
We constantly develop our staff, and promote from within as our staff achieve new skills.
2nd Line Technician
Responsible to: IT Service Lead / Senior 2nd Line Technician
Salary: SC5 12-17 (£21,880 – £24,158)
Location: Based in Redditch – with requirement to travel to schools in Worcestershire
Working Pattern: 37.5hrs per week – full time, full year.
- To ensure the smooth running of supported IT networks
- To provide outstanding, pro-active, accessible support to all users.
- To enable exciting teaching and learning using IT
- To enable collaborative working and reduced workload for all staff
- To provide support to users across our supported schools via the central helpdesk
- To provide support to first line technicians
- To provide a second line support knowledge, to resolve more complex and larger impact issues.
- To provide support for Lourdes IT/Academy events outside normal working hours
Lourdes IT are looking for friendly, helpful and hard working professionals that would like to work for a forward thinking IT Support team, in Redditch, near Birmingham.
Lourdes IT support a large number of schools with onsite IT support, Broadband provision and SIMS support – our 2nd line technician team is growing, and is providing project management and high level support to many schools, with regular new challenges.
You will be based centrally, with the requirement to provide some onsite support on a rota, and provide cover for 1st line technicians.You will also provide remote support and answer our helpdesk calls as part of the 2nd line team.
We use FreshDesk for our helpdesk, and actively use Office365 throughout all we do. You will be provided with a laptop and a mobile to keep in touch, and there are half termly training sessions for all our technicans.
As a second line, you will work on the server infrastructure (Hyper V, Failover Clusters, Azure, Server 16/19, Veeam) and Office365 management among other tasks
Being supported in all you do by our experienced 2nd and 3rd line teams means you are never on your own, and always able to learn new skills. As a member of the 2nd line team, you will also pass on your knowledge and experience to 1st Lines.
You will need a mode of transport to get you to and from our schools in Worcestershire.
We are looking for someone with a keen interest in IT, and a proven record in customer service. We are a large team, and are actively growing – if you are already working in IT, and want to take the next step – this could be the role for you.
For an informal chat, please call our Helpdesk on 01527 359 999 and ask for Matt or Steph
Closing date: 9th August 19
Things you need to apply:
Forms for all applicants
The following must be completed and submitted for all roles:
Guidance is available in the Notes to Applicants
Submitting your application
Please email completed application forms to: firstname.lastname@example.org