What is it like to work for us?
Our team works in a tiered structure. Supporting each other as well as our schools.
Our first lines work in the schools, from our helpdesk to provide reactive support. It’s a great opportunity to learn skills. At every stage, you are supported by our second and third line teams. You will also be offered development time back at our office.
Our second line colleagues are primarily office based, but do visit schools when required. They man the helpdesk, support 1st line colleagues and work on projects at our schools.
Our third line team (Service Lead) pro-actively develop our people and our networks, as well as our business – as well as resolving the most difficult issues.
We are supported by finance and admin colleagues.
Our team is part of the Our Lady of Lourdes Central Team, and we are all employed by the Multi Academy Company.
We are proud to use some of the most advanced technology to provide our networks and our support.
Being independent, and a fairly small team, we can quickly adapt to new technology.
Helpdesk – FreshDesk
We use the powerful FreshDesk software to deliver the best support possible.
All our schools use Office365, and we engage in training and support to ensure staff and pupils get the most from it.
Our schools use Hyper V, and in many cases Hyper V Failover clusters to ensure they are robust and reliable.
- Veeam for backups
- PaperCut for print management
- A wide range of Wireless Networks
- HP and Netgear switches
We believe in being:
In life it is nice to be nice. And, when you are stressed because technology isn’t working, there is nothing more important then a friendly face to assist.
Understanding an issue, and how to work around it is a key skill, and going out of your way to provide additional support really impacts our users, we want to be approachable and to be told issues, so we can sort them out.
We want to resolve issues before they occur, if we can do this – we can change the way IT is used in schools to being more about engaging with the staff and tools, then being frustrated when things are not working. This means moving technology forward to ensure we are always at the cutting edge.
Ethos for our staff
If you are happy, and enjoying your job – you will be performing well. If we are flexible and supportive of you, we believe you will be back.
If your hard work has helped us grow, you should grow with us.
We really appreciate that our staff are the core of our business.
There is no other place like Lourdes IT in education to work.
That is partly down to our ethos, but also down to the fact that there are so many of working together. Meaning if you need support it is there.
We also actively promote from within. When you are ready (and we will help you get there) we are growing and able to offer you progression opportunities.
We offer half termly internal training, we allow visits to vendor and supplier events, to BETT, time out to learn and apprenticeships
- 25 days holiday (some roles allow you to take this in term time) rising to 30 days after 5 years – plus bank holidays.
- Fantastic working environment
- Ongoing training and professional development
- Local Government Pension Scheme
Do I have to be a Catholic to work at Lourdes IT?
No. We work for a Catholic organisation (but we support any school) – we simply ask you to respect the Catholic Ethos of our community
Are you a business?
Lourdes IT are part of Our Lady of Lourdes Catholic Multi Academy Company – which is a limited company. We are not a standalone company.
I have a strong passion for IT, but not all the skills, should I apply?
Yes. We can teach the tech, we can’t change your personality. We want people to want to work for and with us.
Do people really move up?
Yes – our team is made up of people who have started at first line, and are now in senior roles.
Do I need a car?
Yes, and business insurance, for pretty much all of our roles. We need you to get to a site if we have issues there.
What area do you support?
It is growing, we support primarily in Redditch and Bromsgrove, but we now have schools in Droitwich and Hanley.
Do you pay my mileage?
Yes, in certain situations we cover mileage.