Join our team as a 2nd Line Technician £22,483 -£24,825 - Full year full time role
25 days holiday a year + Bank Holidays + Local Government Pension Scheme
What is it like to work for us?
We really appreciate that our staff are the core of our business.
There is no other place like Lourdes IT in education to work.
That is partly down to our ethos, but also down to the fact that there are so many of working together. Meaning if you need support it is there.
We also actively promote from within. When you are ready (and we will help you get there) we are growing and able to offer you progression opportunities.
We offer half termly internal training, we allow visits to vendor and supplier events, to BETT, time out to learn and apprenticeships
- 25 days holiday (some roles allow you to take this in term time) rising to 30 days after 5 years – plus bank holidays.
- Fantastic working environment
- Ongoing training and professional development
- Local Government Pension Scheme
We believe in being:
In life it is nice to be nice. And, when you are stressed because technology isn’t working, there is nothing more important then a friendly face to assist.
Understanding an issue, and how to work around it is a key skill, and going out of your way to provide additional support really impacts our users, we want to be approachable and to be told issues, so we can sort them out.
We want to resolve issues before they occur, if we can do this – we can change the way IT is used in schools to being more about engaging with the staff and tools, then being frustrated when things are not working. This means moving technology forward to ensure we are always at the cutting edge.
Ethos for our staff
If you are happy, and enjoying your job – you will be performing well. If we are flexible and supportive of you, we believe you will be back.
If your hard work has helped us grow, you should grow with us.
We are proud to use some of the most advanced technology to provide our networks and our support.
Being independent, and a fairly small team, we can quickly adapt to new technology.
Helpdesk – FreshDesk
We use the powerful FreshDesk software to deliver the best support possible.
All our schools use Office365, and we engage in training and support to ensure staff and pupils get the most from it.
Our schools use Hyper V, and in many cases Hyper V Failover clusters to ensure they are robust and reliable.
- Veeam for backups
- PaperCut for print management
- A wide range of Wireless Networks
- HP and Netgear switches
Do I have to be a Catholic to work at Lourdes IT?
No. We work for a Catholic organisation (but we support any school) – we simply ask you to respect the Catholic Ethos of our community
Are you a business?
Lourdes IT are part of Our Lady of Lourdes Catholic Multi Academy Company – which is a limited company. We are not a standalone company.
I have a strong passion for IT, but not all the skills, should I apply?
Yes. We can teach the tech, we can’t change your personality. We want people to want to work for and with us.
Do people really move up?
Yes – our team is made up of people who have started at first line, and are now in senior roles.
Do I need a car?
Yes, and business insurance, for pretty much all of our roles. We need you to get to a site if we have issues there.
What area do you support?
It is growing, we support primarily in Redditch and Bromsgrove, but we now have schools in Droitwich and Hanley.
Do you pay my mileage?
Yes, in certain situations we cover mileage.
Due to our ongoing growth we have a vacancy for a 2nd line technician within our Onsite Team.
This role will initially be based during term time at one of our secondary schools within Alcester, Warwickshire. You will be delivering onsite support at the school, supported by our central help desk team and project team. During the holidays, you will be working on projects across our 40 + schools. Although based at a school, and part of their team you will be part of the Lourdes IT team and benefit from being part of a friendly and supportive group of like minded IT support experts.
Lourdes IT are leading the way in providing pro-active, helpful, friendly support to schools – we are committed to what we do, and the successful candidate will need to believe in our ethos.
You will be expected to have experience of providing IT support to a multi user organisation. Experience of local networks, Microsoft systems as well as cloud solutions such as Office365 and Endpoint Management is essential. This is not a first time IT support role.
Our team use FreshDesk to support clients, as well as a range of leading technologies. You will be well supported – but must have the ability to problem solve and think on your feet to ensure long term, sustainable and affordable solutions.
You must be friendly and approachable, confident and able to deliver not only the technical expertise but also the person skills required to turn tough situations into positive outcomes.
To apply for this role:
Deadline for applications:
Monday 5th October (noon)
Please email HR@lourdesmac.org.uk
W/C 5th October
To apply for this role:
We accept applications from those of any faith. However as part of Our Lady of Lourdes Catholic MAC applicants need to complete a CES (Catholic Education Services) application form and associated forms
2nd Line IT Technician
37.5 hours per week
25 days a year holiday + Bank Holidays
SC5 – £22,483 to £24,825 pa
Lourdes IT are an equal opportunities employer. We encourage applications from anyone with relevant skills and experience.
An enhanced DBS check is a requirement for this role.
Access to a vehicle with Business Insurance is required for this role.
Application Forms and supporting documentation for this role